AI in Tax Administration: Don’t Buy AI Yet, Start Here First
AI in tax administration is moving fast — but rushing to buy an AI tool can create bigger problems than doing nothing. In this talk, Dejan, CIO at the Tax Administration of Republika Srpska, shares a practical roadmap for tax administrations that have not implemented AI yet. This video explains how to start with AI in government without falling into the common traps: buzzword pressure, vendor noise, weak data, unclear ownership, and missing governance. You’ll learn: Why being deliberate is not the same as being late The 3 questions every tax administration should answer before an AI pilot What the SyRI case teaches public institutions about transparency and trust Why the best first move is one narrow, low-risk pilot 3 safe starting points: taxpayer chatbot, OCR for archives, and basic case routing This video is for tax leaders, CIOs, public-sector digital transformation teams, tax technology professionals, and anyone working on responsible AI in government. Key topics: AI in tax administration, artificial intelligence in government, tax technology, public sector AI, AI governance, taxpayer services, OCR, case routing, digital transformation, and responsible AI. Core message: Being deliberate is not the same as being late. If your administration has not implemented AI yet, you still have the chance to start clean, avoid other people’s mistakes, and build the right foundations first. #AIinGovernment #TaxAdministration #DigitalTransformation
AI in tax administration is moving fast — but rushing to buy an AI tool can create bigger problems than doing nothing. In this talk, Dejan, CIO at the Tax Administration of Republika Srpska, shares a practical roadmap for tax administrations that have not implemented AI yet. This video explains how to start with AI in government without falling into the common traps: buzzword pressure, vendor noise, weak data, unclear ownership, and missing governance. You’ll learn: Why being deliberate is not the same as being late The 3 questions every tax administration should answer before an AI pilot What the SyRI case teaches public institutions about transparency and trust Why the best first move is one narrow, low-risk pilot 3 safe starting points: taxpayer chatbot, OCR for archives, and basic case routing This video is for tax leaders, CIOs, public-sector digital transformation teams, tax technology professionals, and anyone working on responsible AI in government. Key topics: AI in tax administration, artificial intelligence in government, tax technology, public sector AI, AI governance, taxpayer services, OCR, case routing, digital transformation, and responsible AI. Core message: Being deliberate is not the same as being late. If your administration has not implemented AI yet, you still have the chance to start clean, avoid other people’s mistakes, and build the right foundations first. #AIinGovernment #TaxAdministration #DigitalTransformation