The settings knobs no longer works. I can send a video of what happens. Deco DW 824 N

The settings knobs no longer works. I can send a video of what happens. Deco DW 824 N https://mans.io/question/view/55217-the-settings-knobs-no-longer-works-i-can-send-a-video-of-what-happens-20230501_174858-mp4how-do-i-get-this-fixed-please